Instructions for returning an item to our online store are listed below:
Please note that items purchased online may NOT be returned to a Tiffany retail store.
RETURNS BY MAIL
Here are the basic steps:
1. Please quote order No. in the return package.
2. Please email us before returning merchandise to obtain return authorisation and return address for your package. If the returned package is shipped to the wrong address an extra shipping charge may be subtracted from the customers refund.
3. All products must be returned in good condition to ensure full credit.
4. All return shipping charges must be prepaid. We cannot accept C.O.D. deliveries.
5. Keep the Return Tracking Number from the package you are returning to ensure that the package is returned to the ourwarehouse.
6. You can expect a refund in the same form of payment originally used for purchase usually within 5 business days of our receiving your returned product. Delays may be experienced in the case of incomplete returns. Please note that your original shipping costs will not be refunded.